Question 1: How do I check the status of my order?

 Answer: Once your order has shipped, you will receive a notification by email or Facebook Messenger. If you haven't received any updates, contact our support team with your order number and we’ll investigate.

Question 2: How long does shipping arrive?

Orders within the United States typically take 10–15 business days to arrive after shipping. International orders may take up to 21 business days.

Question 3: Why does shipping sometimes take longer?

 Answer: Occasionally, we experience delays due to high demand, especially after popular social media promotions. We’re working to speed up fulfillment and will notify you if there are delays.

Question 4: I ordered multiple products, but only got one — what’s happening?

 Answer: Some items are shipped from different warehouses, so it’s normal for parts of your order to arrive separately.

Question 5: Is your website secure with my personal or payment information?

 Answer: Yes. We use SSL encryption to protect your data. We don’t store your credit card information; it is processed securely at the time of purchase and then deleted.

Question 6: What if I don’t like the product or it arrives damaged?

 Answer: If your product is damaged or not as described, please contact us immediately — we will replace or refund the item. Items that have been opened may not be eligible for full refund, depending on the condition.

Question 7: Do you offer refunds if I simply don’t like the product?

 Answer: Yes — we offer a refund if requested within 14 days of delivery, provided the product is unused, in original packaging, with tags, and in the same condition as when delivered. Return shipping is the responsibility of the customer unless the item is defective or incorrect.

Question 8: How can I contact you for questions or support?

 Answer: You can reach us via Facebook Messenger via our Facebook Page, or email us at support@novahairdye.com. We aim to reply to all messages within 24 hours, though responses may vary depending on order volume.

Question 9: What is your return and refund policy?

 Answer:

  • You have 14 days from delivery to request a return if you're unsatisfied (as long as the product is unused, with tags, and original packaging).
  • To start a return, contact support@novahairdye.com requesting an RMA.
  • Return shipping costs are covered by you unless the item is defective or incorrect.
  • Once we receive and inspect the item, refunds will be issued to your original payment method within 7–10 business days.

Question 10: What payment methods do you accept?

 Answer: We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and Discover.

Q: HOW CAN I GET IN CONTACT WITH YOU?

A: Email: support@novahairdye.com Phone: +1 513-229-9334

Address: 30 North Gould Street, Sheridan, WY 82801 United States

Business Hours: Monday-Friday 9AM-5PM EST