Payment Policy

 

This Payment Policy explains how payments are processed when you make a purchase from Nova Hair. By placing an order on our website, you agree to the terms outlined below.

 

1. Accepted Payment Methods

 

We accept the following forms of payment:

  • Credit & Debit Cards (Visa, MasterCard, American Express, Discover)

All payments must be made in full before your order is processed and shipped.

2. Currency

All prices on our website are listed in U.S. Dollars (USD). If you are purchasing from outside the United States, your card provider or payment processor may apply exchange rates and/or additional fees.

3. Payment Authorization

When you place an order, you authorize us to charge your selected payment method for the total order amount, including product costs, shipping, and applicable taxes.

4. Payment Security

We take your payment information seriously:

  • All transactions are encrypted and secured via SSL (Secure Socket Layer) technology.

  • We do not store or retain your credit card details. Your payment information is processed securely through trusted third-party providers.

5. Declined or Failed Payments

 

If your payment is declined or fails to process, your order will not be confirmed. Please check your payment details and try again, or contact your bank/payment provider

 

6. Refunds & Returns

Refunds will only be issued in accordance with our Refund Policy.

 

  • Refunds will be credited to the original payment method used at checkout.

  • Processing times may vary depending on your bank or card provider (typically 5–10 business days).

7. Chargebacks & Disputes

If you experience an issue with your order, please contact us first at support@novahairdye.com so we can resolve it quickly. Unauthorized chargebacks may delay the resolution process.

8. Updates to Policy

 

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

Contact Us

Email: support@novahairdye.com

Phone: 513-229-9334

Address: 30 North Gould Street, Sheridan, WY 82801 United States

NovaHair's customer support is available from Monday to Friday between 9am to 5pm EST