Return Policy

 

Order Cancellation 

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. 

REFUNDS 

We offer a 100% money back guarantee on all products with 30 days of delivery. Just contact us and we will provide a return address and a replacement or refund as preferred. 

If you are unsatisfied with your order – please contact our support and we will do our best to help you out! 

Customers will be responsible for paying return shipping costs. 

We do not issue the refund if: 

Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address) 

You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on support@novahairdye.com

Contact Us

Email: support@novahairdye.com

Phone: 513-229-9334

Address: 30 North Gould Street, Sheridan, WY 82801 United States

NovaHair's customer support is available from Monday to Friday between 9am to 5pm EST